Return Policy

  • 30 Day Exchange and Money Back policy:

    Rassi Jewelelrs Offers a hassle-free 30 day exchange and money back policy. If for any reason you are not satisfied with the product, we will happily provide you with a 100% Exchange or refund on the Invoice value. You can return any of our products except for Non Exchangeable products and Gold Coins within 30 days of receiving the product. We offer FREE return shipping within the 30 day exchange Policy.

  • Lifetime Exchange

    Raasi Jewellers Offers Lifetime Exchange for all products. If at any point of time you want to Exchange or Upgrade the product.

  • How to Return/Exchange a product

    To return a product, follow our three step process: 1. Get your return Authorization Code Call our customer service executive at sales@raasijewellers.com and you will be given a Return Authorization Code and a Return Kit would be sent to your address. 2. Pack Your Product Pack your product securely in the return Kit along with the invoice and certificate that was delivered with the product. If the certificate is not returned, you may be liable for the cost of re-certification. 3. Ship your Package We recommend contacting our Customer Service team to receive assistance and suggested methods to return your purchase. Handover the securely packed item with the return address label and the shipping declaration to the Courier or Speedpost person. Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than Raasi Jewellers), or damaged cannot be accepted for 100%return. Raasi Reserves the rights to refund and refund can be claimed only if you satisfy the following conditions:
  • Customized Jewellery which includes personalized/engraved products /ordered in line with specific instructions from Customer is not eligible for return/money back. Gold Coins are eligible for money back only at our stores
  • Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back within the 30 Day period. Submission of Invoice shall be optional for all Exchange/Money back after the 30 Day Exchange Period.
  • For all Money Back transaction,
    • In case of Money back, the payment shall be made by way of an account payee cheque within 14 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.