Shipping Policy

  • Raasi Jewellers (“we” and “us”) is the operator of (http://www.raasijewellers.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
  • 1. General Subject to stock availability.
    We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
  • 2. Shipping Costs
    Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
  • Shipping / Delivery
    Usually we ship the orders on the same day, orders received till 4:00 PM will be shipped on the same day, orders received after 4:00 PM will be shipped on the next working day. In any case we will ship your order within 48 hours.
    For Customer living in Metros and other cities products will get delivered within 5 working days, and for the rest of India they make take up-to 7 working days.
  • 3. Returns
    3.1 Return Due To Change Of Mind Raasi Jewellers will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted; refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Raasi Jewellers) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
  • 3.2 Warranty Returns
    Raasi Jewellers will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping; however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Raise Jewellers to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available)
  • 4. Delivery Terms
    4.1 Transit Time Domestically
    In general, domestic shipments are in transit for 1 – 2 days
  • 4.2 Transit time Internationally
    Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
  • 4.3 Dispatch Time
    Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
  • 4.4 Change of Delivery Address
    For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
  • 4.5 P.O. Box Shipping
    Raasi Jewellers will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
  • 4.6 Military Address Shipping
    We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
  • 4.7 Items Out Of Stock
    If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
  • 4.8 Delivery Time Exceeded
    If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
  • 5. Tracking Notifications
    Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
  • 6. Parcels Damaged In Transit
    If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
  • 7. Cancellations
    If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
  • 8. Customer service
    For all customer service enquiries, please email us at sales@raasijewellers.com